To ensure your order is delivered quickly and securely, all orders placed before 2:30pm Monday - Friday are dispatched on the same day using our preferred delivery service provider DPD.

For deliveries within the UK (excluding Northern Ireland), orders over £125 qualify for a delivery charge of £4. Orders below £125 will incur a delivery charge of £10.

For deliveries to the Highlands, Northern Ireland, the Channel Islands and the Isle of Man, orders over £175 will be charged £13.50 for delivery. Orders below £175 will incur a delivery charge of £35.

For deliveries to the Republic of Ireland, orders over €200 will be charged €15 for delivery. Orders below €200 will incur a delivery charge of €40.

The best way to track is through the DPD App.

Real-Time Driver Tracking

Did you know you can watch your delivery in real time with Follow My Parcel, simply watch the driver move on the map and get a precise 15–30 minute arrival countdown, making delivery day completely predictable.

  Change of Plans? No Problem

The app offers in‑flight redirection, allowing you to change delivery day or choose a different location—even after the driver has left the depot. Redirect to a neighbour, a safe place, or another address right up to 30 minutes before arrival.

Safe Place Photo for Peace of Mind

You can now upload a photo of your preferred safe place, ensuring the driver knows exactly where to leave the parcel if you’re not home.

Avoid the School Run

With the “Avoid School Run” preference, you can block specific time windows—such as school pick‑up hours—so parcels never arrive at inconvenient times.

No More Waiting In All Day

Precise push notifications give customers a 30‑minute delivery window, eliminating the frustration of staying home for hours.

Fewer Missed Deliveries

The app improves first‑time success rates by helping customers control delivery preferences and timing—meaning fewer re-deliveries and happier recipients.

Exclusive In‑App Perks

Multiple saved safe-place locations

Special alerts and notifications

Early access to new features