Interflora MarketPlace

Terms and Conditions (1st July 2021)

Terms & Conditions

 

          GENERAL

1.1  These Terms and Conditions  (the “Terms and Conditions”) are the terms and conditions upon which Interflora British Unit (the “Seller”) makes the Interflora Online Marketplace website at the domain name www.interfloramarketplace.co.uk and services (collectively, the “Website”) available to Interflora florists (the “Buyer”) and any of our goods and services which are accessible on or via the Interflora OnlineMarketplace Website (the “Marketplace”).

1.2  These Terms and Conditions govern your use of the Website and the MarketPlace Service. The term Website also covers the collection of orders via telephone sales.

 

         PRICES

2.1  All prices quoted on the Website are subject to VAT and VAT will be charged at the applicable rate in force and added to the Buyers invoice.

2.3  The prices to be charged to the Buyer are confirmed by the Seller via received order confirmation email (“Order Confirmation”).  The Order Confirmation is automatically sent on placement of an order on the Website.

 

         ORDERING

3.1   Confirmed Orders are subject to the availability of the stock at the time of placing the order.

3.2   Should the Seller not be able to supply (part of) an order, the Buyer will be informed as soon as possible.

3.3   If the Seller is not able to deliver the ordered quantity, a smaller quantity may be delivered by mutual arrangement between the Buyer and the Seller.

3.4   The Buyer will receive an order despatch confirmation (“Despatch Confirmation”) via email advising them the expected delivery date.

3.5    Please be aware that under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor.  It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor.  It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

 

        CANCELLATION & RETURNS

4.1   Orders may only be cancelled up to 2pm the day before delivery.

4.2   Please note that once stock is in transit an order cannot be cancelled.

4.3   In the event that goods are to be returned, the Buyer must contact the Seller to arrange a return collection from the Buyer.

4.4    In the event of a refund being made the Seller will process the refund on your next Clearing House Statement.

 

        DELIVERY  

5.1   Orders for delivery to the UK (excluding Northern Ireland) are £4 on orders over £125. Orders placed below this value are charged at £10.

5.2   Orders for delivery to Highlands, Northern Ireland, Channel Islands and Island of Man over the value of £175 will be charged at £13.50. Delivery for orders placed below this value will be charged at £35.

5.3   Orders for delivery to Republic of Ireland over the value of €200 will be charged at €15. Delivery for orders placed below this value will be charged at €40.

5.4   Orders placed by 2pm will be despatched the same day for next day delivery.

5.5   Deliveries will be made between 9am and 5pm the next day or on the chosen day of delivery, however, delivery times quoted are an indication only and are not definitive.

5.6    In the event that delivery is expected to take place after 5pm the Buyer will be notified by the Seller or the Seller’s delivery partner as early as possible on the day of delivery.

5.7    The Seller is not liable for any loss incurred by the Buyer as a result of any delays beyond the delivery time stated.

5.8    The Seller reserves the right not to fulfil orders placed via the Website if the Buyer has not paid for previous orders placed on the Website within the agreed term of payment (see, Payment section) or if the Buyer’s Clearing House account is in default.  

5.9    In the event of non delivery of an order, the Buyer must notify the Seller within 5 days of receiving the Seller’s invoice.

5.10    Goods cannot be returned for credit without prior arrangement with the Seller.

5.11 Goods that are incorrectly ordered and then returned may be subject to a handling charge plus cost of despatch and return if applicable.

 

           FORCE MAJEURE

6.1    In the event of force majeure the Seller may rescind the agreement or temporarily postpone delivery.  ‘Force majeure’ includes, but is not limited to, circumstances such as civil commotion, war, strikes, natural disasters, air accidents, epidemics, terrorism, weather conditions, traffic conditions such as roadblocks, road work or traffic or traffic jams, fire, government measures or the such.

 

          COMPLAINTS

7.1   Complaints concerning defects in products delivered must be notified to the Seller by e-mail, see contact details section, immediately after discovery but at the latest within 48 hours of delivery.

7.2   A complaint must in any event contain:

               (i)   a detailed and accurate description of the defect(s); and

            (ii)  a statement of any other facts from which it can be inferred that the products delivered and          the products rejected by the Buyer are one and the same.

 

7.3   To enable the Seller to investigate any complaint, or instigate an investigation of, the validity of the complaints on location and/or to take back the products delivered; the Buyer may be required to submit photographic evidence of any damage and or defect to the Seller.

7.4   Complaints in respect of a part of the products delivered will not entitle the Buyer to reject the entire delivery.

7.5    If by mutual agreement the Buyer returns damaged stock to the Seller, the Buyer will be solely liable for the carriage of this stock.

7.6   Once the time limits referred to in above have elapsed, the Buyer will be deemed to have accepted the   products delivered. The Seller will no longer be obliged to handle any claims submitted by the Buyer.

7.7    The Buyer shall be deemed to have accepted the stock 48 hours after delivery and the Seller shall have no further liability in respect to these goods.

 

           LIABILITY

 
8.1    The Seller agrees to use all reasonable endeavours to ensure that the Website and/or the Marketplace Services are fully operational and error-free, the Seller cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and/or the Marketplace Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website and/or the Marketplace Service impossible or impractical.

8.2    The Seller is not liable for any loss incurred by the Buyer, unless and to the extent the Buyer proves, that the loss was caused by intent or gross negligence on the part of the Seller.

8.3    The Seller is never liable for any consequential loss suffered by the Buyer. Should the Seller nevertheless have to indemnify a loss, liability of the Seller for any loss incurred by the Buyer will not exceed the invoiced value of the products delivered to which the claim applies.

8.4    The Seller cannot be held responsible for loss of profit, consequential loss or other expenses arising from non-delivery, late delivery, damaged stock or missing stock.

8.5    Subject to clauses 2, 3 and 4 above the Seller shall not be liable for any delay or inability to perform our obligations to the Buyer if such delay is due to any cause whatsoever beyond our reasonable control.

8.6    The Seller understands that it is under a legal duty to supply goods that are in accordance with the contract. 

 

          PAYMENT

9.1    Payment must be made via the Buyer’s Clearing House account or by credit card (Pay as you Go).

9.2     Please note that the Buyer has consented to be bound by these Terms and Conditions during the Website ordering process.

9.2    Credits for faulty stock will be made at the time when payment is taken on the Buyer’s usual billing day.

 

 

 

 

     CONTACT INFORMATION

10.1   In the event that you are not satisfied with the Website, please contact us to discuss. Please contact us via:

         Email: businessaccountsupport@interflora.co.uk 
 We are available Monday to Friday (excluding Bank Holidays) from 9am to 5pm.

 

      GENERAL

11.1     The Seller reserves the right to supplement and amend these Terms and Conditions on which Sellers are permitted access to the Website and/or the Marketplace Service from time to time.  The Seller will post any changes on the Website and it is the Buyer’s responsibility as a customer to review the Terms and Conditions on each occasion they access the Website. or MarketPlace Services.  Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between the Buyer and the Seller shall be on the new terms and conditions.

11.2     Additionally, the Seller reserves the right to suspend, restrict or terminate access to the Website and/or the Marketplace Services for any reason at any time. 

11.3     Additionally, the Seller reserves the right to improve specifications, amend prices, or withdraw any goods from sale without notice.

11.4     These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail.  If any of these Terms and Conditions are held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.5     Any purchase on this Website will be deemed to have occurred in the UK.  These Terms and Conditions shall be governed by and construed in accordance with English Law and the Seller and the Buyer agree to submit to the exclusive jurisdiction of the English courts.

 

         INTELLECTUAL PROPERTY

12.1     All other rights, including copyright, in this Website, are owned by Interflora British Unit.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Interflora British Unit.  You may not modify, distribute or repost something on this Website for any purpose.

 

        COOKIES

13.1     Please note that the Website uses cookies, please see our cookie policy available on www.interfloramarketplace.co.uk.

Cookie Policy

 

We may use technology to track the patterns of behaviour of registered and non-registered visitors to our Website. This can include using a "cookie" which is a small file stored on your browser. The information collected in this way can be used to identify you unless you modify your browser to prevent this happening - guidance for which is set out below. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of visitors to our Websites. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Websites.

 

Your browser can be modified to not accept cookies - guidance for which is provided in the paragraph below.

 

You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). However, you may not be able to use all the interactive features of our Websites if cookies are disabled. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.