From 11th July 2023, we made changes to how we manage our chocolate stock.  Temperatures during our summer months seem likely to remain consistently higher over the coming years than previously experienced in the UK, and so we’ve taken the decision to work with a new temperature-controlled warehouse to store, pack and dispatch your chocolate orders.

 

What does this mean for you?

Firstly, it means your chocolate stock will arrive with you in optimum condition.

Secondly, your buying experience will be seamless – you’ll simply place your order in Marketplace as normal, and we’ll handle the rest behind the scenes. You may find that your chocolates are delivered separately to the rest of your sundries orders, but wherever possible DPD will deliver everything together, and please be assured there are no additional delivery charges applicable.

The delivery window is currently 48 hours. 

 

Exciting news!

Working with a new warehouse partner for our chocolate stock means we are now able to open up a brand new Confectionery category in our Marketplace web shop. There will be a huge range of sweet goodies to choose from, so please look out for more communications about sweeties this week, including an exclusive ‘Golden Ticket’ competition for you to enter to win a chocolicious prize.

 

Please note – there may still be times when we'll need to pause chocolate stock deliveries into your shops. Delivering via a courier network means that some parcels can sit a delivery vehicle for several hours before they're delivered into your shops – in hot weather, this will have a negative impact on the quality of the chocolates, and so when the forecast is for hot weather, we’d prefer to err on the side of caution. We’ll always give you 48 hours notice if we are due to pause chocolate dispatches for a few days.

 

The confectionery category is filled with goodies for your local orders, these are not finishing touches.

 

We also ask that you are careful in how you are storing chocolate stock in your shops:

Please remember to keep them out of direct sunlight

Keep them somewhere dry and cool - not the fridge

Preferably between 12 and 18 degrees.